Frequently Asked Questions
Everything you need to know about your Balance Phone experience.
What is the shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Does the Balance Phone come with a warranty?
Yes, every Balance Phone includes a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original packaging for a full refund or exchange.
Are the devices unlocked for all carriers?
All Balance Phone devices are sold factory unlocked, meaning they are compatible with any GSM or CDMA carrier worldwide.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Is a charging cable included in the box?
Yes, each device comes with a high-speed USB-C charging cable and a quick-start guide. To reduce electronic waste, power adapters are sold separately.