Returns & Exchanges
We want you to be fully satisfied with your Balance Phone experience; therefore, we offer a 30-day return window for all devices in their original condition. If your device doesn't help you find the perfect digital balance, we will provide a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our support team with your order number to start the return process.
Prepare the Device
Perform a factory reset to remove personal data and pack the phone securely in its original packaging with all included accessories.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing